Orders received by 3:45PM EST Monday-Thursday usually ship same or next day. If you are ordering personalized (engraved) items after 1pm EST your order will ship the next business day. Orders placed after 3PM EST on Friday will ship the following Monday. Orders placed Saturday & Sunday will be processed Monday. We offer price banded shipping based on the table below.
$2.99 Shipping for U.S. orders under $9.99
$5.99 Shipping for U.S. orders $10.00-$49.99
Free Ground Shipping on Orders Over $50*
Although our website accepts orders 24/7, our shipping department operates the following hours: 9 a.m. - 5 p.m. E.T., Monday - Friday. If you require rush delivery, be sure to order before 1 p.m. E.T.. Please note that if you place an expedited order Friday after 3pm your order will not be processed until Monday or the next business day. Orders placed Saturday & Sunday will be processed Monday. Also note if you are ordering personalized items, your order may take 1-2 days to process if the order is placed Friday, Saturday or Sunday.
For the privacy of our customers we ship all orders with the return address "DHW Company"
APO/FPO MILITARY ADDRESSES
New US Department of Commerce rules as of 3/6/2007 allow the shipment of restraints directly to US government agencies worldwide without an export license with the GOV license exception. Shipments must be consigned to and for the official use of any US government agency. Previously, an export license was required for all shipments to APO/FPO addresses.
We no longer offer Canadian orders through our website. Minimum international order size: $1000.
Federal law restricts the sale and use of medical restraints. We are licensed by the Virginia Board of Pharmacy to ship medical restraints to licensed medical facilities only.
We accept Visa, MasterCard, American Express and Discover credit cards. You may also pay by check, money order or PayPal.
Payments by money order ship immediately. Orders by check ship upon clearance of check. Use our shopping cart feature to select your items. Simply use your browser's print function to print out your order form. Enclose payment and mail order form to address above.
Return & Exchange Policy
We want you to be completely satisfied with every aspect of your purchase. If something isn't right, please let us know, and we will do everything we can to make it right.
- Please contact us by phone (888-346-9732) or email (firstname.lastname@example.org). Have your order number at hand.
- For damaged or defective items we must be notified within 7 days of delivery. Please provide customer service an image of the item(s) email@example.com.
- For returns of unwanted items the merchandise must be in new condition and sealed in the packaging for a full refund. If the item is not in new condition a 20-50% restocking charge will be deducted from your refund.
- For returns of unwanted items the original shipping charges incurred on your purchase AND the charge for returning unwanted items are non-refundable.
- Returned items must be in the same condition in which they were received to ensure full credit. Items must be returned unopened in original packaging, including all accessories.
Special Order Items
Customer Special Orders (items ordered for you specifically) may not be returned. You may call Customer Service at any time to discuss Special Orders.
Personalized items cannot be returned.
Past 30 Days?
Products returned after 30 days from delivery will incur a 25% restocking charge which will be deducted from your refund. Products returned after this period must also be unopened & the packaging in new condition.