| Thank you for visiting Discount Handcuff Warehouse. We pride ourselves on outstanding customer service and are committed to 100% customer satisfaction. We use a real-time inventory system: all items that are orderable are in stock and ready for immediate shipment. If we are out of something, or if there is anything from our manufacturers that you don't see here, just ask- if we don't have it, we can usually get it for you quickly. Discount Handcuff Warehouse 431 W 22nd St Norfolk, VA 23517 Phone: 757-622-4580 Toll free: 888-346-9732 Fax: 757-622-5335 Showroom hours: 9-5, M-F. Our store is open to the public and sells all types of police equipment. DOMESTIC SHIPPING Small orders and orders to PO Boxes ship via USPS Priority Mail or First Class with Delivery Confirmation. Orders over 2 pounds usually ship UPS. Orders received by 4PM EST usually ship same day. Rates for U.S. delivery are as follows:
FedEx and UPS express shipping are available upon request. Please call for express pricing. APO/FPO MILITARY ADDRESSES New US Department of Commerce rules as of 3/6/2007 allow the shipment of restraints directly to US government agencies worldwide without an export license with the GOV license exception. Shipments must be consigned to and for the official use of any US government agency. Previously, an export license was required for all shipments to APO/FPO addresses. INTERNATIONAL SHIPPING We ship to the USA and Canada only. Canadian shipping cost is determined by weight. All items on the website can be shipped to Canada except thumbcuffs. No other international orders will be accepted. Important note: any shipment of handcuffs, leg irons, handcuff keys, disposable restraints, or other restraints and accessories outside the USA and Canada requires a US Department of Commerce export license. The export of thumbcuffs to all destinations including Canada and APO/FPO addresses is prohibited. MEDICAL RESTRAINTS Federal law restricts the sale and use of medical restraints. We are licensed by the Virginia Board of Pharmacy to ship medical restraints to licensed medical facilities only. PURCHASE ORDERS We accept Purchase Orders from City, County, State, or Federal agencies. Purchase orders should include an authorized signature. Your first order opens your account. Just fax in your order and it will usually ship immediately. GSA PRICING Please call for GSA price list. Contract number: GS-07F-0251T DUNS: 076881627 EIN: 25-1907519 RETURNS We want you to be completely satisfied with every aspect of your purchase. If something isn't right, please let us know, and we will do everything we can to make it right. Most of the metal restraints and keys that we sell are covered by lifetime warranties from the manufacturers. Returns are accepted for full credit or refund up to 30 days from the date of purchase. Please include all packaging, a note explaining the problem, and a copy of the receipt or invoice and send to: DHW Returns 431 W 22nd St Norfolk, VA 23517 SECURE ORDERING Orders are proccessed through our secure server using industry standard encryption. You can also fax, email, or call in your order. PAYMENT TERMS We accept Visa, MasterCard, American Express and Discover credit cards. You may also pay by check, money order or PayPal. Payments by money order ship immediately. Orders by check ship upon clearance of check. Use our shopping cart feature to select your items. Simply use your browser's print function to print out your order form. Enclose payment and mail order form to address above. PayPal is also accepted. Simply calculate your order total using the shopping cart. Then email or fax order and send PayPal payment to sales@handcuffwarehouse.com. SALES TAX We are required to collect sales tax on all shipments to Virginia addresses. RETURN ADDRESS To protect your privacy, the return address on all shipments and correspondence is written as "DHW Company." QUANTITY SALES For quantity sales to police departments and dealers, please contact us for a price quote. |